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Refunds and Returns Policy

Refunds and Returns Policy

Returns Policy

At Teak and Topiary, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 14-day returns policy from the date of receipt.

Eligibility and Conditions

To be eligible for a return, please ensure that:

Item Condition

  • The item must be in the same condition as when you received it.

  • It should be unused, and free from any damage.

  • All tags, labels, and packaging should be intact and in their original condition.

Proof of Purchase

  • A receipt or proof of purchase is required to initiate the return process.

Initiating a Return

To start a return, please follow these steps:

  1. Contact our customer support team at sales@exhibtionteak.co.uk to inform us about your return request.

  2. Once your return is accepted, we will provide you with a return authorisation number and further instructions.

  3. Items sent back without prior authorisation will not be accepted.

Return Shipping

  • We will provide you with a return shipping label and instructions on how and where to send your package.

  • Please ensure that the item is securely packaged to avoid damage during transit.

Damages and Issues

  • Please inspect your order upon receipt.

  • If you receive a defective, damaged, or incorrect item, please contact us immediately.

  • We will promptly evaluate the issue and take appropriate steps to rectify the situation.

Exchanges

  • If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the desired item.

Refunds

  • Once we receive and inspect your return, we will notify you about the status of your refund.

  • If your return is approved, a refund will be processed to your original payment method.

  • Please note that it may take some time for the refund to be processed and for the funds to appear in your account, as this is subject to the processing times of your bank or credit card company.

If you have any further questions or concerns about our refunds and returns policy, please contact our customer support team at sales@exhibitionteak.co.uk. We are here to assist you throughout the returns process and ensure your satisfaction.